Publications at top peer reviewed conferences
On-premise as well as cloud deployment
Strong proprietary embedded NLP and Computer Vision AI technology
Enterprises can now automate customer service processes with a chatbot that understands natural language. Chatbots can address complaint escalation and redressal, answering FAQs and answering user queries.
Chatbots can now take surveys. Plugin ParallelDots chatbots to Facebook Messenger, Alexa, your website or app to place questionnaire to users. The output can be a dashboard with final insights or just a chat-log is you still wish to do the analysis manually.
Integrate a chatbot with SMS, WhatsApp for business or Facebook Messenger to take feedback on customer service automatically. The chatbot asks questions, analyses emotions about different keywords and gives a realtime dashboard. Say good-bye to the hassle of tele-callers, BPOs and transcriptors. Significant cost reductions from existing methods.